Your Privacy Is Our Priority

1 Introduction & Scope

This Privacy Policy applies to all users of gk11 platform services. gk11 is a trusted platform for online gaming users in Bangladesh and places the highest importance on user privacy. By visiting our website, creating an account, or using any of our services, you agree to the terms of this policy.

The purpose of this policy is to clearly inform you — what information we collect, how that information is used, who it may be shared with, and how you can maintain control over your information. We believe that transparency is the foundation of genuine trust.

This Privacy Policy applies only to gk11's own services. Third-party sites or platforms may have their own privacy policies, for which gk11 is not responsible.

2 Information We Collect

gk11 may collect the following types of information. The purpose of data collection is always limited to providing services, ensuring security, and improving the user experience.

2.1 Information You Provide Directly

We collect information you provide during account registration and management. This includes:

• Full name and date of birth
• Email address and contact details
• Financial transaction information — such as deposit and withdrawal records via bKash, Nagad, Rocket, or bank transfer
• Documents submitted for identity verification (where applicable)
• Information provided during support or complaint communications

2.2 Automatically Collected Information

When you use the gk11 website or app, certain information may be collected automatically:

• IP address and device type
• Browser type and version
• Visit time and session information on the platform
• Gaming activity and transaction history
• Information collected through cookies and similar tracking technologies

3 Purpose of Data Use

gk11 uses the information collected for the following purposes. No information is used beyond these purposes.

4 Data Storage & Protection

gk11 uses industry-standard SSL encryption and other technical security measures to keep your personal information secure. Our servers operate in a secured environment and only authorised personnel have access to the data.

Your personal information is retained for as long as your account remains active or as needed to provide services. Some information may be retained for longer periods to meet legal obligations, resolve disputes, or enforce our policies. Once no longer needed, information is securely deleted or deactivated.

4.1 Password Protection

Your account password is stored in encrypted form. gk11 never stores your password in plain text and does not disclose it to any staff member or third party.

4.2 User Responsibility

While we ensure technical security, you also play a role in keeping your account safe. Use a strong password, do not share your login credentials with anyone, and contact our support team immediately if you notice any unusual activity.

5 Data Sharing Policy

gk11 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service Provider Partners: Relevant information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, bank transfer), technical support, and security services. These partners are required to comply with our privacy standards.
• Legal Obligations: If disclosure of information is required under a court order, regulatory authority directive, or applicable law, it will be disclosed.
• Fraud Prevention: Necessary information may be shared with relevant authorities to detect or investigate illegal activity.
• Business Restructuring: Information may be transferred in the event of a merger, acquisition, or other business change, but the protections of this policy will be maintained.

6 Cookies & Tracking Technologies

Cookies and similar technologies are used on the gk11 website. Cookies are small data files stored on your device and used to recognise you on future site visits.

6.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Required for the platform's basic functionality — such as maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences and settings — such as language selection and display preferences.
• Analytics Cookies: Used to understand site usage patterns, which helps us improve our services.

6.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note that disabling certain essential cookies may cause some platform features to not function properly.

7 Your Rights

As a gk11 user, you have certain rights over your own personal information. You can contact us at any time to exercise these rights.

• Right to Access: You have the right to know what information we have collected about you and how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate information stored about you.
• Right to Erasure: In certain circumstances you may request deletion of your personal information. However, some information may need to be retained due to legal or regulatory obligations.
• Right to Object: You have the right to object to the processing of your information for specific purposes.
• Right to Data Portability: You have the right to receive your information in a structured format and transfer it elsewhere.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time.

8 Privacy of Minors

gk11 is for users aged 21 and above only. We do not knowingly collect any personal information from individuals under 21. If a user appears to be below the age limit, we will close their account and delete the information collected.

If a parent or legal guardian believes their child has provided information without authorisation, please contact us.

9 Third-Party Connections

The gk11 platform may include content from various game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and Ezugi. These game providers have their own privacy policies. Some technical data may be exchanged with these providers during gameplay, but it is used solely for the purpose of delivering the gaming service.

10 Policy Changes

gk11 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you through the platform or by email. The updated policy will take effect from the date of publication.

Continuing to use the platform after an update means you agree to the new policy. We therefore recommend visiting this page regularly.

11 Responsible Gaming & Data Protection

gk11 places the highest priority on responsible gaming. Information related to your gaming activity is used only to improve your experience and ensure responsible gaming. For more information on responsible gaming, visit our Responsible Gaming page.

We monitor user gaming behaviour to identify unusual patterns and provide assistance when needed. This data is never sold for marketing purposes or to third parties.

12 Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact our support team. We provide support in Bengali and English 24 hours a day, 7 days a week.