gk11 Terms & Conditions

1 General Provisions

gk11 operates an online gaming platform for players in Bangladesh. These Terms form a legal agreement between gk11 ("Platform", "we", "our") and the user of the platform ("Member", "you").

In addition to these Terms, our Privacy Policy and Responsible Gaming Guidelines also apply and are considered an integral part of these Terms.

1.1 Definitions

• Platform: gk11's website, applications, and all related services.
• Member: A person who holds a registered account on the gk11 platform.
• Base Currency: Bangladeshi Taka (৳ / BDT).
• Bonus Balance: Funds granted as a promotional offer, which must meet specified conditions before they can be withdrawn.
• Wagering Requirement: The total amount that must be wagered before a bonus balance becomes eligible for withdrawal.

2 Account Registration & Eligibility

2.1 Age Requirement

To create an account at gk11 and participate in any gaming activity, you must be 21 years of age or older. We may request documents to verify your age at any time. Failure to provide the required documents may result in the account being suspended.

2.2 Single Account Policy

A maximum of one account is permitted per individual, household, IP address, or device. Any attempt to create multiple accounts will result in all associated accounts and their balances being cancelled.

2.3 Accuracy of Registration Information

All information provided at registration — name, date of birth, and contact details — must be complete and accurate. Providing false information may result in account cancellation and balance forfeiture. Any changes to your information must be reported to us promptly through customer support.

2.4 Account Security

It is your responsibility to keep your login credentials (username and password) fully confidential. You may not allow anyone else to use your account. If you suspect unauthorised access to your account, contact us immediately at [email protected].

3 Account Verification

gk11 reserves the right to verify the identity of members at any time, particularly before processing withdrawals. Documents that may typically be required include:

• National ID Card (NID) or Passport
• A recent utility bill or bank statement (for address verification)
• Proof of payment method ownership (matching bKash, Nagad, Rocket, or bank account)

If requested documents are not provided in a timely manner, the withdrawal request may be delayed or placed on hold.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

gk11 currently supports the following payment methods: bKash, Nagad, Rocket, and bank transfer (including major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). No other methods are accepted.

4.2 Minimum Amounts

• Minimum Deposit: ৳300 (per method)
• Minimum Withdrawal: ৳800

4.3 Withdrawal Processing Time

Approved withdrawal requests are generally processed within 30 minutes to 3 hours. However, this timeframe may increase if a verification process is ongoing or if unusual activity is suspected.

4.4 Taxes & Fees

gk11 does not charge any additional processing fees on deposits or withdrawals. However, the payment service provider may apply its own charges. Any taxes applicable in Bangladesh are the sole responsibility of the member.

4.5 Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). No other currency is accepted.

5 Bonuses & Promotions

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000.

• Example: ৳1,000 deposit receives a ৳1,500 bonus → total balance ৳2,500
• Example: ৳12,000 deposit receives a maximum bonus of ৳8,000 → total balance ৳20,000

5.2 Wagering Requirement

Before a bonus balance can be withdrawn, you must wager 15 times the bonus amount. The wagering requirement is calculated on the bonus amount only — not on the deposit.

5.3 Bonus Terms

• Each bonus offer has its own specific terms, which will be detailed on the offer page.
• Each bonus is applicable once only and is available to eligible members.
• If wagering is not completed within the specified time limit after claiming a bonus, the bonus will be cancelled.
• Certain games or markets may be excluded from bonus wagering — the list will be provided in the terms of each specific offer.
• Any attempt to abuse or manipulate bonuses will result in the cancellation of the bonus and any associated winnings.

5.4 VIP Program

gk11's VIP program has four tiers. Members advance to higher tiers through regular play:

• Bronze: Up to 0.4% weekly cashback
• Silver: Up to 0.8% weekly cashback
• Gold: Up to 1.1% weekly cashback
• Platinum: Up to 1.5% weekly cashback

Decisions regarding VIP tier assignment and cashback calculations are at gk11's sole discretion and are final.

6 Gaming Rules

6.1 Gaming Services

gk11 offers slots, live casino, fishing games, cricket betting, and various other gaming services. Each game or betting category has its own rules, which can be found on the relevant page.

6.2 Technical Errors

If a technical error occurs in a game, the bets for that session may be cancelled and the balance refunded. gk11 is not liable for any unusual payouts resulting from an error.

6.3 Sports Betting

The following conditions apply when betting on cricket and other sports:

• If a match is abandoned or postponed, bets are generally cancelled and the balance is refunded.
• In live betting, odds may change at any time; the odds at the time the bet is confirmed are final.
• gk11's decision is final in determining the outcome of any event.

6.4 Gaming Responsibility

Participation in gaming is entirely voluntary. Members should place bets within their own financial means. gk11 makes no guarantee of any specific winnings.

7 Prohibited Activities

The following activities are strictly prohibited:

• Operating an account using a false identity or someone else's identity
• Creating or using multiple accounts to abuse bonuses
• Using bots, scripts, automated software, or hacking methods
• Collusion against other members
• Using the platform for money laundering or illegal transactions
• Attempting unauthorised access to the platform's software or database
• Harassing or engaging in abusive behaviour toward other members

8 Responsible Gaming

gk11 is deeply committed to responsible gaming. We believe that knowing and respecting your own limits is the foundation of healthy entertainment.

8.1 Self-Exclusion & Limit Setting

Members can set their own deposit limits, session time limits, or temporary self-exclusion at any time. Please contact customer support to use these tools.

8.2 Problem Gambling

If you feel that your gambling habit is getting out of control, please contact customer support immediately. Our support team is always ready to help in Bengali. Visit our Responsible Gaming page for more information.

gk11 does not permit anyone under the age of 21 to participate in gaming under any circumstances.

9 Account Suspension & Closure

9.1 Closure by gk11

gk11 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Any breach of these Terms
• Providing false or misleading information
• Failure to cooperate with account verification
• Suspected fraudulent or manipulative activity
• Legal or regulatory requirements

9.2 Closure by the Member

You may request to close your account at any time. If verification is completed before the account is closed, the available balance will be returned.

10 Privacy & Security

gk11 uses SSL encryption and modern security technology to keep members' personal and financial information safe. We never sell members' information to third parties.

To learn more about how we collect, store, and use your information, please read our Privacy Policy.

10.1 Cookies

Our platform uses cookies to function properly. You can manage cookies through your browser settings, though this may limit some features.

11 Limitation of Liability

gk11 will not be liable for any direct or indirect losses, including:

• Loss of potential earnings due to temporary unavailability of the platform
• Loss of a session or bet due to internet disconnection
• Losses caused by issues with the member's own device or network
• Issues arising from third-party services (payment gateways, game providers)

gk11 always strives to ensure fair play and provides the platform on an "as is" basis.

12 Changes to Terms

gk11 reserves the right to modify these terms and conditions at any time. For significant changes, members will be notified by email or via a notice on the platform.

Continued use of the platform after changes have been made will be considered acceptance of the updated terms and conditions. You have the right to close your account if you do not agree with the changes.

13 Contact

If you have any questions or need clarification about these terms and conditions, please contact our customer support team:

• Live Chat: Active 24/7, support available in Bengali and English
• Email: [email protected]

Our support team is at your service seven days a week, twenty-four hours a day.